Frequently Asked Questions

Everything you need to know about your Lunar Beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. After processing, which typically takes 1-2 business days, a shipping confirmation email with a tracking number will be sent to you.

Do you ship internationally?

Yes, Lunar Beauty ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.

Are your products cruelty-free?

Absolutely. Lunar Beauty is proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers who do.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

How can I contact customer support?

Our support team is available Monday through Friday via email at support@lunarbeauty.com or through the 'Contact Us' form on our website.